Returns & Exchanges

At LUXIAOJUN, we strive for excellence in every piece of equipment we provide; if you are not completely satisfied, you may return your unused items within 30 days of delivery. All returned products must be in their original packaging and condition to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original LUXIAOJUN boxes, ensuring all protective materials and components are included to prevent damage during transit.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at the designated carrier location, keeping a copy of your tracking number for reference.

4

Inspection and Refund

Once our warehouse team inspects the equipment for quality assurance, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing